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Wednesday, January 18 • 2:30pm - 3:15pm
The Secret to Exceptional Customer Service Isn’t What you Think

How can effective data integration provide superior customer service? Jeff Lobb leads an intriguing discussion on how to leverage technology and data integration to enhance the customer experience.    



avatar for Jeff Lobb

Jeff Lobb

Founder & CEO, SparkTank Media
Jeff Lobb likes to say he’s fluent in three language: English, real estate, and technology. Keen on getting everyone in the industry up to speed with the latest helpful gadget or software, the founder and CEO of SparkTank Media specializes in productivity and mobile strategies for real estate companies– so much so that he’s ranked in the Swanepoel 200’s top 20 for social media and has appeared on multiple Inman... Read More →

avatar for Jonathan Bednarsh

Jonathan Bednarsh

President & COO, OnBoard Informatics
Jonathan Bednarsh, President of Onboard, has over 20 years experience in local data management and distribution for some of the biggest brands in real estate. | Featured in the Fiscal Times as an entrepreneur to watch, Jonathan combines real-world experience with unparalleled knowledge of industry trends, forecasting, and technology. | Jonathan co-founded Onboard in 2002 to meet the strong demand for reliable data from the millions of real estate... Read More →
avatar for Justin Shum

Justin Shum

Founder, ReadyChat
Justin Shum is a serial entrepreneur and customer service advocate for the real estate industry, and Founder of ReadyChat, a live chat marketing and conversion rate optimization agency with offices in Austin, and Toronto, Canada. Justin has developed deep expertise in user-experience design, persuasion and understanding online behavior, and customer engagement. Over the past 8 years, Justin has helped a number of major US and international real... Read More →

Wednesday January 18, 2017 2:30pm - 3:15pm
6. Broadway North - Boston Logic - Sponsored Learning Lab